Refund and Returns Policy

  1. The Home Bites ( Company Registry Code : 17073138 ) Transaction Cancellation and Product and Service Return Policy –
    Transaction and service cancellation and product return will be made in accordance with the provisions of the Consumer Protection Law – 5741 1981, as updated from time to time and in accordance with the regulations issued thereunder (hereinafter: “the Law”).
    Transaction cancellation will be possible provided that the product has been returned by the customer to the company by law, when it is in good condition and has not been used, subject to any law. A transaction cannot be canceled for perishable products or others for which it has been determined that they are excluded from the type of products for which the purchase transaction can be canceled, including food products.
    A customer who has made a transaction to purchase a product through the site will be entitled to cancel the transaction from the date of making the transaction until 14 (fourteen) days from the date of receipt of the product or from the date of receipt of a document containing the details of the transaction, whichever is later.
    A customer who is a person with a disability, a senior citizen, or a new immigrant (as defined by law), who has placed an order through the website, will be entitled to cancel the transaction within four months from the date of the transaction, from the date of receipt of the product, or from the date of receipt of a document containing the details of the transaction, whichever is later, provided that the engagement in the transaction included a conversation between the trader and the consumer, including a conversation via electronic communication.
    If a customer who is a person with a disability, a senior citizen, or a new immigrant requests to cancel a transaction as aforesaid, the Company will be entitled to require him to present a certificate proving that he is a person with a disability, a senior citizen, or a new immigrant, as stated in the provisions of the law.
    If the customer has the right to cancel a transaction under the law, he will be able to do so by means of a cancellation notice that he will deliver to the Company in any of the ways specified below and in accordance with the methods of engagement specified below:
    Orally – via the Company’s user service, by telephone: +3725527072.
    By registered mail to the address: Tallinn, Estonia.
    By email: info@thehomebites.com
    The cancellation notice must state the name of the customer and his ID number. When delivering a verbal cancellation notice, as stated above, the customer will indicate his mobile phone number and the order number.
    In the event that the customer has received the product subject to the cancellation of the transaction, the customer will return the product to the company’s offices at Tallin, Estonia, and attach to the shipment the shipping certificate that was attached to the order that was given to him upon purchase.
    Any refund given by the company for the cancellation of a transaction will be transferred exclusively to the credit card through which the canceled transaction was made, and in accordance with the credit company’s schedules.
  2. Limitation of Liability
    The Company shall not be liable, in any event and on any legal ground whatsoever, whether on a contractual, tortious or other ground, to you or to any other person, for any indirect, special, punitive or consequential damages or compensation of any kind whatsoever relating to the use of the Site and/or the contents contained therein or the inability to use it, including, inter alia, compensation for damage to reputation, loss of business income, loss of business information, work interruption, crash or problems with the User’s computer, tablet, mobile device and/or any other end device, or any other commercial damage or loss, and shall not be liable for any claim from any third party.
    The Site’s Privacy Policy, published on the Site, forms an integral part of the Terms of Use of the Site.
  3. Contact
    For any questions regarding the use of the site, as well as for the purpose of submitting a notification regarding copyright, you can contact the email address: info@thehomebites.com
    The company will do everything in its power to handle inquiries sent to this email address above as soon as possible. If you find in the contents of the site or in the information existing among the contents of any other site linked from it, material that is deemed improper, illegal, immoral and/or does not comply with the restrictions of the terms of use, you are requested to inform us of this.
    Applicability of Israeli law and place of jurisdiction
    These regulations and the provisions of the privacy policy will be governed exclusively by the laws of the State of Estonia.
  4. The exclusive place of jurisdiction for any matter relating to these regulations and the use of the site, including in connection with the content, products and services offered on the site, is the competent courts in the Tallinn, Estonia area.


Contact Details :

Phone Numbers : 3725527072

Email : info@thehomebites.com

Address : Punane 31-104 Tallinn Estonia